A smart lock is a broad category of electronic locks that enable keyless access using methods like PIN codes, biometrics, or smartphone apps. Smart locks are used for various applications, including doors, cabinets, drawers, gates, and bikes.
What is the difference between smart door locks and smart locks?
Smart door locks are designed for doors, providing security for homes, offices, and rental properties. Smart locks, on the other hand, include locks for a variety of applications beyond doors, such as cabinets, drawers, gates, and even luggage or bikes.
What should I buy for my door? Should I purchase smart locks instead?
If securing a main door or entryway, choose a smart door lock. If securing cabinets, drawers, bikes, or other personal belongings, consider a smart lock, such as a Bluetooth drawer lock or fingerprint padlock.
COMPATIBILITY & CONNECTIVITY
Are smart locks only for doors?
No. Smart locks include options for cabinets, gates, drawers, storage boxes, and even bikes. Choose a lock based on your security needs and purpose.
Can I install a smart lock on a cabinet or drawer?
Yes! Smart locks like Bluetooth Drawer Locks are designed specifically for cabinets, storage drawers, and lockers.
Can I install a smart lock on my gate or outdoor fence?
Yes, weather-resistant smart locks are available for gates and outdoor fences. Ensure you choose a lock designed for outdoor use. Best recommended: Smart Bluetooth Padlock.
Can I install a smart lock on my bike?
Yes, smart bike locks are great for securing bikes and scooters. It can be widely used for other applications with its strong chain.
SECURITY & USER MANAGEMENT
What if my Wi-Fi goes down? Will my smart lock still work?
Yes, since many smart locks are Bluetooth-enabled, unlocking using the Bluetooth access or fingerprint scanning method is accessible.
I can see that all of your smart locks are using fingerprint scanner, how many fingerprints they can store?
Fingerprint storage depends on each smart locks. Our Smart Lockbox can store up to 100 unique fingerprint record. Other smart lock models can store from 10-100 fingerprints.
INSTALLATION & SETUP
What features should I look for in a smart lock?
Best smart locks should have features such as fingerprint access, Bluetooth/Wi-Fi connectivity, tamper alerts, and remote access capabilities.
Can I use a smart lock to secure my office drawers?
Yes, Bluetooth drawer locks and Fingerprint Drawer Lock are ideal for securing office desks, filing cabinets, and private storage.
Can I control my smart lock remotely?
Yes, Wi-Fi-enabled smart locks allow remote locking/unlocking via smartphone apps. Some models support guest access.
FEATURES & FUNCTIONALITY
Can I receive real-time notifications when the lock is used?
Yes, smart locks comes with a mobile app that notifies the admin for its status (locked/unlocked), accessed and some model even offer tamper-alerts. See Smart Lockbox
Does the smart lock have an anti-tamper alarm or intrusion detection?
It depends on the smart lock model as not all models offer the tamper alarm detection.
Does the lock support multiple access methods (e.g., PIN, fingerprint, key, app, RFID card)?
Unlike smart door locks, smart locks only offer passcode, fingerprint and remote access.
BATTERY & POWER
How long do smart lock batteries last?
Battery life varies but typically lasts 6 months to a year, depending on usage.
What should I do if my smart lock isn’t responding?
First, check if the batteries need replacing. If the issue persists, reset the lock or contact support.
Which of your smart locks are rechargeable? I don't find changing batteries efficient for my business.
Our smart locks are rechargeable with the USB cable that comes in the package. The only products that uses replaceable batteries are the Bluetooth Drawer Lock, Smart Bike Lock and Smart Chain Lock. This means, you need to actually change the batteries once they are drained.
WARRANTY & SUPPORT
Do smart locks come with a warranty?
Yes, The Connected Shop offers a warranty on all our products including smart locks. We also offer Surebright Extended Warranty.
What is the warranty on the smart locks?
Yes, alongside the standard 1-year limited warranty that covers manufacturing defects and technical issues, The Connected Shop offers a SureBright extended warranty. Customers can choose an additional 2- or 3-year warranty at the time of purchase for added protection and peace of mind. For more details, refer to the warranty options provided with each product.
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