FAQ Smart Door Locks Knowledge Base

GENERAL INFO

Smart door locks are advanced locks that allow you to unlock your doors using methods such as smartphone apps, keypads, fingerprint recognition, or face recognition. They work by connecting to your phone or Wi-Fi network, enabling keyless entry, and allowing remote access, monitoring, and control.

Our smart door locks support various entry options, including PIN codes, fingerprint recognition, smartphone access via app, RFID cards, and physical keys. Select models also feature face recognition for added convenience.

Many smart door locks are compatible with other smart home devices, such as security cameras, alarms, and voice assistants (like Amazon Alexa and Google Assistant), allowing for a fully integrated security experience.

Many of our smart door locks integrate seamlessly with voice assistants like Amazon Alexa and Google Assistant, allowing voice commands to lock or unlock your door.

COMPATIBILITY & CONNECTIVITY

We do not have a programmed Control4 driver available. However, we do offer an SDK file, which can be used by a qualified developer to create custom integration with the Control4 system.

Yes, if your smart door lock is connected to Wi-Fi, you can control it remotely through a smartphone app. This allows you to lock or unlock the door from anywhere, monitor access, and receive real-time notifications.
Related Tech Talk: Beyond Boundaries: The Freedom of Remote Control Management with Smart Door Locks

Some smart door locks can operate with Bluetooth alone, allowing for keyless entry without Wi-Fi. However, a Wi-Fi connection may be required for remote access, monitoring, or integration with other smart home devices.
Related Tech Talk: Top 5 Things You Should Consider When Buying a Smart Door Lock

Our smart door locks are compatible with iOS and Android devices, accessible through The Connected Shop app, allowing full control and remote access.

The Connected Shop offers both mortise and deadbolt smart lock options. Ensure you select the correct model based on your door’s lock type.

SECURITY & USER MANAGEMENT

Yes, smart door locks allow you to set up multiple users with unique access codes or digital keys. You can monitor who enters and exits and restrict access based on user permissions or schedules.

Yes, many of our models allow you to create temporary or time-restricted access codes, ideal for guests, service providers, or deliveries.

Depending on the model, our smart door locks can store between 50 to 100 unique fingerprints, making them suitable for both home and office use.

Our fingerprint-enabled smart door locks have an average unlocking speed of less than 1 second, offering quick and seamless access.

INSTALLATION & SETUP

Yes, many smart door locks are designed for DIY installation and come with easy-to-follow instructions. However, for more complex installations or integration with existing security systems, professional installation is recommended.
Related Tech Talk: DIY vs. Professional Installation: How to Secure Your Smart Door Locks the Right Way

Yes, most models are weather-resistant and suitable for outdoor use, with ratings up to IP65, protecting against dust, water, and weather elements.
Related Tech Talk: Exploring the Waterproof Features of Smart Door Locks: Are They Up to the Challenge?

Most smart door locks come with backup options, like physical keys or battery power, so you can still access your property in case of a power outage.
Related Tech Talk: Smart door lock Battery Life: What to Expect and How to Handle a Dead Battery

FEATURES & FUNCTIONALITY

Yes, our smart door locks feature an external USB power port to connect a portable power bank, ensuring you can unlock the door in case of battery depletion.

Yes, many of our smart door locks offer an auto-lock feature, which can be customized for automatic locking after a set duration or when the door is closed, providing added security.
But there is only smart door lock model that has an auto-deadbolt lock feature. See Next Gen Smart Lock.

Yes, all of our smart door locks offer real-time alerts via a mobile app, notifying you whenever the lock is accessed. This feature allows you to monitor entry logs and stay updated on who is coming and going.

It depends on the smart door lock model as not all models offer the tamper alarm detection.

Yes, some smart door locks allow you to set schedules for automatic locking and unlocking. This is useful for ensuring your door is always secure at night or for granting timed access to guests or service providers.

Yes, all top of the line smart door lock models offer multiple access options, including PIN codes, biometric fingerprint scanning, mobile app control, RFID cards, and backup mechanical key. However some models are limited only to passcodes and fingerprints.

Our smart door locks include a manual key override as a backup in case of battery failure or system malfunctions. This ensures that you can still unlock your door even if electronic access methods are unavailable.

BATTERY & POWER

Battery life varies by model and usage, but most smart door locks can last between 6 months to a year on a single set of batteries. The lock will typically notify you when the battery is low.
Related Tech Talk: Smart door Lock Battery Life: What to Expect and How to Handle a Dead Battery

The Connected Shop’s smart door locks typically require AA batteries, with a battery life of 6 to 12 months, depending on usage. Some models come with low-battery notifications and emergency power ports.
Related Tech Talk: Smart door lock Battery Life: What to Expect and How to Handle a Dead Battery

WARRANTY & SUPPORT

Yes, The Connected Shop offers a warranty on smart door locks. Please check specific product details for warranty duration and coverage, or contact our support team for assistance.

Yes, alongside the standard 1-year limited warranty that covers manufacturing defects and technical issues, The Connected Shop offers a SureBright extended warranty. Customers can choose an additional 2- or 3-year warranty at the time of purchase for added protection and peace of mind. For more details, refer to the warranty options provided with each product.